Top Management

Call Centre Director

Gross monthly salary in Poland is

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80% of people earn:

9,274 - 30,737 PLN

10% earn less lthan 9,274 PLN

10% earns more than 30,737 PLN

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Pensjometr salary survey, 80% of people on the Call Centre Director position in the Poland earn between 9,274 PLN and 30,737 PLN monthly gross.

10% of employees earn less than 9,274 PLN and 10% of people earn more than 30,737 PLN.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Centre Director - Top Management in the labour market

In the salary ranking,
the job position takes

10. place

Women representation in position

n/a

Average age of respondent by position

n/a

771. place

Cashier

Banking

4,666 - 5,266 PLN

11. place

Sales Director

Top Management

14,284 - 37,027 PLN

10. place

Call Centre Director

Top Management

9,274 - 30,737 PLN

9. place

Leasing Director

Leasing

11,465 - 46,581 PLN

1. place

Chief Executive Officer

Top Management

11,965 - 77,783 PLN

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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